Who We Are

The USTA New England Section, one of 17 sections of the United States Tennis Association, is a 501(c)4 not-for-profit organization that serves around 22,500 members in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island and Vermont. With nearly 1 million people playing tennis in New England, we are committed to offering quality recreational and competitive programs and experiences for people of all ages and abilities. We believe in the power that tennis has to facilitate, for a lifetime, more connected, healthy and social people and communities. Join us in our work and mission!

Why Work for the USTA New England?

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don't worry, you can still find yourself in the game!

Qualifications:

• INITIATIVE - Self-motivation, action-oriented and resourceful in accomplishing work. A willingness to do what it takes and meticulous about following through even when hurdles may arise. An eagerness to think ahead and be proactive in approach to work.
• SERVICE ORIENTATION - Enjoys problem-solving and helping others in a commitment to best-in-class customer service. Great interpersonal skills that can resolve conflict. A willingness to respect and embrace the diversity of our communities whether virtually or in person.
• QUALITY OF WORK - Has a good foundation of a methodical, personal organization that gives the confidence to reach deadlines and achieve outcomes even when there are multiple priorities. 
• INNOVATION - Always searching for new ways to be more effective and grow participation in our programs. Explores processes and tools that reduce administrative workload, tweak and build our programs & services through new ideas and concepts. Identifies lessons learned and adapts when concepts may not be successful. 
• INCLUSIVITY - Inclusive thinker who ensures that programming reflects the diverse populations of New England.
• ACCOUNTABILITY - Accountable for measurable, high-quality, timely, and cost-effective results.
• COMMUNICATION - Excels at keeping everyone informed about what is happening and can do so succinctly, clearly, and compellingly. This includes written and verbal communication.
• ANALYTICAL - Utilizes data and quantitative/qualitative feedback to drive decision-making and support the mission & vision of the organization. 
• COLLABORATION & PROJECT MANAGEMENT  - Ability to prioritize tasks and excellent time management skills with a proven ability to meet deadlines. Knowledge of the principles, methods, or tools for developing, scheduling, coordinating, and managing projects and resources. Looks beyond individual contributions and can successfully work with others. 
• COMPUTER SKILLS - Proficient with Google Drive and Microsoft Office Suite. Savvy in learning new technology platforms.  Ability to use Access required.

• Prolonged periods of sitting at a desk and working on a computer. 

• Must be able to travel to the USTA New England office in Westborough, MA twice per month, and as needed for additional company meetings or events.

• Must live in the New England Section. Must be able to work flexible hours including occasional evenings and weekends.

• Must be able to lift 25 pounds at times. Reasonable accommodations will be considered based on qualifying exemptions.
• High school diploma required. Bachelor's Degree preferred. Equivalent experience and/or qualifications will also be considered.

Benefits

• Paid sick leave, subject to USTA NE’s applicable accrual and carry-over policy.
• Eligible to participate in company sponsored workplace wellness programs including personalized coaching with Boon-Health 
• Use of a company laptop and monthly phone stipend 
• Professional Tennis Registry’s PTR ACE Scholarship: Commit to becoming a PTR Level 1 certified coach for a reduced price of $129 (savings of $200) 
• Three 3 complimentary USTA New England Adult League registrations per year
• Access to discounted tennis equipment
• Access to tickets to premier tennis events (i.e. US Open, etc.)
• Training and development opportunities
• Flexible Hybrid Work Environment

Position FAQ

• How many hours does this position work? This position is hybrid and the schedule can be flexible, but must be done in coordination with supervisor. Most work needs to be done during normal business hours, with some flexibility, and work necessary on evenings and weekends. This position will require occasional in-office presence, at least 2x per month, and will require occasional travel. This position is a part-time, non-exempt position that works up to 25 hours per week.

• How much does this position pay? This position is non-exempt and pays between $19-$22 per hour.

• Who does this position work with? The assistant position is in the USTA New England Recreation Department and will work with staff members from other departments within the organization. 

• Does this position require travel? This position will require travel to our main office in Westborough, Massachusetts 2x per month and throughout New England. This position may be required to attend USTA New England trainings or events that require travel.

• What is USTA New England’s approach to a diverse and equitable workforce? We strive to create a workplace where everyone feels empowered to bring their full authentic selves to work and where everyone’s voice is heard. You can read our diversity statement below, but we want to take it a step further because creating a diverse and equitable workforce and workplace culture goes beyond a diversity statement in a job posting. We will continue the journey to educate, foster, cultivate, and preserve a culture of diversity, equity, and inclusion within the organization and beyond.

What does the hiring process consist of? The first step is to Apply!

1. Apply - applications will be accepted until the position is filled. If you have questions or need to request a reasonable accommodation for the interviewing process please email carhart@newengland.usta.com
2. Phone/Video Screen - candidates advancing past the applications stage may be phone or video screened.
3. Virtual Interview - will be conducted by a multi-person panel, including three staff members from the Recreation Department via Google Meet.
4. Final Interview - will be conducted by the Chief Executive Officer and HR.
5. References - references will be checked for final candidate(s).
6. Final Offer - will be made by HR.

If you prefer to submit a physical mail in application please address it to:
USTA New England
ATTN: Human Resources
110 Turnpike Road, Suite 110
Westborough, MA 01581

USTA New England is seeking a part-time Recreational Tennis Assistant to assist with coordinating the planning, administration, promotion and growth of recreational tennis, with a focus on Tennis in the Parks, in New England. Tennis in the Parks is a turn-key program that USTA New England delivers in partnership with park & recreation departments and community serving organizations. USTA New England hires coaches to deliver customer-focused, affordable, accessible, and fun, introductory tennis for youth and adults. This position plays a key role in the Tennis in the Parks infrastructure and growth as the organization expands to ‘next step’ program offerings to meet customer needs. 

This is a hybrid part-time non-exempt position scheduled to work up to 25 hours per week with an in-person expectation two times (2x) per month. Additional in-person attendance will be required for occasional events such as section programming, all-staff meetings, trainings, etc. While this position is temporary (currently approved through 2026),  there is potential that this position could evolve into a permanent role based on performance and business need. If you are community-minded, organized and passionate about recreational sports, this role is for you!

The job will include, but is not limited, to the following responsibilities. 

• Assist with administration and execution of current Tennis in the Parks (TIP) programming. This includes but is not limited to:

  • Assist with the hiring, training and onboarding of seasonal coaches.

  • Responsible for equipment inventory for programs across the department and coordinates program equipment needs.

  • Complete and facilitate timely and accurate invoicing for programs.

  • Systematize and organize player databases for all assigned programs. 

  • Assist with development of player and coach survey, distribution and assessment of survey results for all programs.

• Collaborate with Tennis in the Parks Managers to promote and launch ‘next step’ programs as part of maximizing player participation through an engaging, quality program pathway.

• Assist with driving coach engagement and retention through the planning and execution of coach recruitment efforts, coach training, innovative ideas for continuing coach education, and coach feedback through surveys and focus groups.

• Collaborate with other TIP managers, Coach Development Coordinator and Marketing Department on coach recruitment and marketing plans. 

• Support the Social League Coordinator with new player events, flex leagues and other areas in the bridge program space.

• Make recommendations and improvements to standard program operating procedures when administering the program.

• Attend in-person trainings and conferences as needed.

• Demonstrates, through actions and interactions with others, a commitment to USTA New England's purpose, mission, and values.

• Travel as needed throughout New England upon approval by supervisor.

• Additional tasks and projects as assigned by supervisor and company leadership.